Privacy policy

At Zarado UK, we believe that privacy is an essential part of outstanding service. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit zarado.uk, place an order, or get in touch with our customer service team.

By using our website, you agree to the practices outlined below. If you do not agree, please refrain from using our services.

Who We Are

Zarado UK is the data controller for your information.

Data We Collect

When you interact with our website, we may collect the following types of information:

  • Technical Data: Your IP address, browser type, device information, time zone, and browsing patterns.
  • Personal Details: Name, email address, phone number, billing and shipping addresses, and payment details (provided during checkout).
  • Support Data: Any information shared when contacting our customer service team via email or phone.

How We Use Your Data

We process your personal information for the following purposes:

  • Order Fulfillment: To process, confirm, and deliver your orders.
  • Customer Support: To provide timely assistance and handle inquiries or returns.
  • Security & Fraud Prevention: To protect our website and customers from fraudulent activity.
  • Personalization: To improve your shopping experience and provide relevant product recommendations.
  • Marketing: To send news and offers if you have explicitly opted in to receive them.

Sharing Your Data with Third Parties

We do not sell, rent, or trade your personal data. We only share information with trusted third-party partners essential for operating our store:

  • Payment Processors: To facilitate secure transactions (e.g., Shopify Payments, PayPal, Stripe).
  • Shipping & Logistics: Courier companies are responsible for delivering your orders to the UK and other regions.
  • Technical Services: Platforms like Shopify that host our website and provide essential functionality.
  • Marketing & Analytics: Tools such as Google Analytics and Google Ads to understand site performance and deliver relevant promotions.

Cookies and Advertising

Our website uses cookies to enhance your experience. These include:

  • Essential Cookies: Necessary for the shopping cart and user sessions.
  • Analytics Cookies: To help us understand how visitors interact with our site.
  • Marketing Cookies: Used by third parties (including Google) to serve ads based on your previous visits to our website.

You can manage your cookie preferences through your browser settings, though disabling them may impact site functionality.

Data Security and Retention

We take your privacy seriously and implement high-level security measures:

  • SSL Encryption: We use Secure Sockets Layer (SSL) technology to ensure that your personal and payment data is encrypted during transmission.
  • Retention: We retain your data only as long as necessary to fulfill orders, comply with legal/tax obligations, or resolve disputes.

Your Rights (GDPR & UK GDPR)

As a customer in the UK or EEA, you have the following rights:

  • Access the personal data we hold about you.
  • Request corrections or the total deletion of your data.
  • Object to or restrict the processing of your data.
  • Withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at support@zarado.uk.

International Data Transfers

Since Zarado UK is located in the Netherlands and sells to the United Kingdom, your data is handled in accordance with European and UK data protection standards. If data is processed by partners outside the EEA (such as technology providers in the USA), we ensure appropriate legal safeguards (such as Standard Contractual Clauses) are in place.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect or store information from individuals under the age of 18.

Contact Us

For any questions regarding this policy or your data:

Zarado UK

Address: Vaartweg 5, 5109 RA 's Gravenmoer, Netherlands

Email: support@zarado.uk

Phone: +31 6 47017356

Customer Support: Monday–Friday: 09:00–17:00 | Saturday–Sunday: 10:00–15:00